Shipping policy
This English version is provided for information. The German version is legally binding.
Delivery area
We deliver only to delivery addresses in Germany and Austria. Delivery to other countries is currently not possible. Delivery to DHL Packstations and post offices is possible.
Carrier
All orders are shipped with DHL.
Shipping costs
| Country of delivery | Shipping costs | Free shipping |
|---|---|---|
| Germany | EUR 6.00 | from EUR 50.00 order value |
| Austria | EUR 10.00 | from EUR 50.00 order value |
All shipping costs include statutory VAT. Free shipping is based on the value of the goods in your order after any discounts. The shipping costs for your order are shown in the checkout before you place the order.
Dispatch and delivery time
We ship orders within 48 hours, counted on working days (Monday to Friday, excluding public holidays in Bavaria). No orders are shipped at weekends or on public holidays.
Delivery time including order preparation:
| Country of delivery | Delivery time from conclusion of contract |
|---|---|
| Germany | 2 to 4 working days |
| Austria | 3 to 5 working days |
The delivery period begins on the day after the contract is concluded. If the last day of the period falls on a Saturday, Sunday or a public holiday at the place of delivery, the period ends on the next working day.
If, contrary to the information in the online shop, an item is not in stock, we will inform you by email without delay and refund any payments already made without delay.
Gift cards
Gift cards are delivered digitally by email, usually immediately after payment has been received. No shipping costs apply.
Partial deliveries
If we ship an order in several parcels, we bear the additional shipping costs.
Shipment tracking
As soon as your order has left our warehouse, you will receive a shipping confirmation from us by email with a DHL tracking link.
Delivery and undeliverable parcels
DHL makes delivery attempts in accordance with its own terms and may leave parcels at a branch, parcel shop or Packstation. If a parcel is not collected or delivery is refused, it is returned to us. In that case we will inform you by email and agree with you on redelivery or a refund of the purchase price.
Transport damage
Please check your parcel for visible damage on receipt and, where possible, report it to the carrier immediately. Please also inform us at info@ziener.de. For consumers, failure to do so has no effect on their statutory rights; it does however help us to assert our own claims against the carrier.
Customs and duties
As we deliver only within the European Union, no customs duties or import charges apply.
Business customers
For businesses, the risk passes on handover of the goods to DHL. In all other respects our general terms and conditions apply.
Returns
You have 30 days to return goods. You bear the cost of the return shipment. All details on withdrawal, returns and our returns portal can be found on the “Withdrawal and returns” page in the footer of our online shop.
Last updated: October 2026